**Introduction**:
Dymocks Retail is a nationally recognised multi-channel retail brand with over 50 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery.
**Description**:
A pivotal role in the Leadership Team, in this role you will oversee all strategic and transactional areas of the People & Culture function including but not limited to:
Onboarding - Continuous review and execution of our end to end Onboarding practices and processes to ensure all current team members receive a consistent and informative Onboarding experience every time.
Learning & Development - Review and maintain all online learning materials for new and existing team members, including repeat completion requirements and compliance training (WHS, First Aid, etc), conduct regular Training Needs Analysis across all business areas and manage ad-hoc training requests and requirements. Work with the Leadership team to develop succession plans across all departments.
Remuneration - Conduct regular benchmarking of team remuneration to ensure competitive advantage and compliance. Manage and monitor all bonuses and team benefits to ensure, fairness, accuracy, and relevance. Review and sign off of weekly payrolls.
Work Health & Safety (WHS) - Manage all WHS policies, practices, processes and procedures, taking ultimate accountability for all WHS activity, while always driving continuous improvement.
Organisational Structure - Maintain and regularly review accurate records of Organisation Structure including Organisational Charts and Job Descriptions. Consult with and advise Senior Management and Team Management on team structure and ensure fairness where restructure is required.
Coaching & Guidance - Act as Coach and Mentor to Managers to support their development and ability to effectively manage their teams through productive and effective conversations and solutions.
Accessibility - Promote an accessible P&C; function available to all team members through effective communications and visibility across all business areas and team members.
Technology - Ownership of all People technology including ELMO and UKG Workforce Ready
Policy & Procedure - Provide input to Group Policies and ensure effective communication of and adherence to the same
Performance Management - Support Managers to address performance issues within their teams and provide a consistent framework for formal Performance Improvement Plans where necessary. Oversee Disciplinary and Grievance procedures to ensure procedural fairness and compliance.
Franchisee Support - Provide support, advice, training and guidance to our franchisees to ensure fairness and compliance and create positive outcomes.
**Skills and Experiences**:
Minimum 7 years experience in a similar role
Retail and Franchising experience preferred
Tertiary qualifications
Positive attitude and approach
Excellent communication skills
Comprehensive understanding of Employment Regulations, specifically General Retail Industry Award
High level of numeracy skills
Direct and indirect team management experience
High EQ and ability to quickly connect with people and build strong relationships