Overview
Serco is a place where you can grow Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
Benefits We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
* Flexible salary packaging options, including novated leasing
* Benefits@Serco with wellbeing, financial and career support
* Access to Fitness Passport
* Ongoing training and development opportunities
* Inclusive and supportive team environment
* Generous employee referral program
Make an impact at Serco
In this role, you'll act as a key connection between the Clarence Correctional Centre and the Operational Support Centre, supporting smooth workforce operations and communication. You'll play an important role in delivering safe, respectful, and efficient services in a large, multi-functional environment. Working closely with People & Capability and operational teams, you'll help embed strong workforce planning practices. Your work will contribute to a positive experience for staff, inmates, and the wider community.
Responsibilities
* Acting as the key point of contact between centre teams and workforce support
* Coordinating rostering, staffing levels, and workforce planning activities
* Supporting recruitment communication and workforce processes
* Managing time, attendance, and payroll queries with accuracy and care
* Monitoring compliance with staffing, training, and rostering requirements
* Identifying and improving processes to enhance workforce efficiency
About Clarence Correctional Centre
Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia. Located on the beautiful NSW North Coast, around 6 hours from Sydney and 3.5 hours from Brisbane, you'll enjoy rainforests, coastal headlands, sand dunes, and some of Australia's best beaches. You'll also be part of a welcoming community with a vibrant mix of cafés, restaurants, and local culture.
Serco is a place for you
You Could Be a Great Fit If You Have
* Experience in administration, workforce coordination, or HR support
* Exposure to rostering, payroll, or workforce systems
* Strong attention to detail and ability to manage competing priorities
* Clear communication skills and a collaborative, supportive approach
* Ability to handle sensitive information with discretion and care
* Confidence using Excel and Microsoft Office
In joining us, you'll be part of a supportive culture with trusted leaders who will help you achieve your goals. You'll also benefit from a flexible approach to work-life, backed by long-term government contracts.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, technology, and partners to create impactful solutions to complex challenges. We serve governments across the globe, supporting communities through our work in Health, Defence, Maritime, Justice, and Community Services. We celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.
Impact a better future at Serco
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