Job Overview
Our client provides point of sale (POS) solutions predominantly for the hospitality industry. We need a technical sales support officer to join the team.
Located 15 minutes north of Perth, you will be part of a proactive and skilled team that provides POS solutions to the hospitality industry.
This role is suitable for someone with an IT background with technical/hardware setup experience, or a technical software background. Any POS technical experience would be highly regarded.
Technical Sales
* Research new hardware and software products of suppliers' goods and services.
* Respond to phone inquiries for POS system purchases.
* Assess customers' needs and recommend and explain goods and services, and conduct product demonstrations.
* Quote and negotiate prices, follow up on quotes, complete contracts and record orders.
* Deliver and install POS systems, hardware and software, program, and train customers in use of POS systems and software.
* Follow up with clients to ensure satisfaction with goods and services purchased, and resolve any problems arising.
* Re-engage with prior customers looking to upgrade or adding additional terminals.
* Monitor customers' changing needs and competitor activity, and report these developments to the business manager.
ICT Technical Support
* Provide technical support via the support desk, on-site and at customers' premises.
* Book repairs if needed.
* Program new cash registers through demonstration or over the phone.
* Re-program return cash registers.
* Perform basic repairs and testing of non-operational cash registers.
* Provide training on POS systems on-site or at customers' premises.
Training will be provided as required and you will work under senior sales technicians with a wealth of product and market knowledge. An attractive remuneration package will be offered to the successful candidate. Office hours: 8:30am - 5pm weekdays. All applications are treated with the strictest confidence.
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