Customer Service Representative
Job Description
As a Customer Service Representative, you will be responsible for managing the customer journey from initial contact through to delivery. You will work closely with internal teams to coordinate and support customers, ensuring their needs are met.
Key Responsibilities:
* Provide exceptional customer service via phone and email
* Develop in-depth knowledge of our products and services
* Manage customer inquiries and resolve issues efficiently
* Collaborate with internal teams to deliver seamless customer experiences
Requirements
To succeed in this role, you will require:
* Intermediate proficiency in Microsoft Office Suite
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Flexibility and adaptability in responding to changing situations
Benefits
We offer a competitive remuneration package, including:
* Competitive salary
* Free onsite parking
* Local and global career opportunities
* Employee Assistance Program (EAP)
* Employee referral program
About Us
Our organisation values diversity and inclusion, providing an environment where everyone feels valued and empowered. We welcome applications from all genders, cultures, and backgrounds.