In this role, you will make an impact in the following ways:
* Diagnose and complete less complex repairs to engines at the customer's site.
* Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
* Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
* Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
* Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
* Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
* Identify additional service opportunities with customers.
* Complete training in line with skill and business requirements.
* Maintain service vehicle and tools for cleanliness and proper operation.
* Ensure adherence to all relevant Health Safety & Environmental (HSE) policies, procedures, and legislation, and report any issues/incidents to site management and supervisor.