Enhancing the customer centric mentality, the Customer Service Officer (CSO) will be forefront of delivering an exceptional experience through resolution of queries, order and quote processing and connecting customer to product either in branch or via phone or email.This is a permanent, full-time opportunity and will be based onsite at Bullivants Mt Isa (Enterprise Rd) across a Monday - Friday roster.About the role:Resolve sales enquiries within our branch or via phone and emailBuild engaging relationships with our customers and internal stakeholders dailyProcess customer orders, quotes, and manage end-to-end customer interactionsProvide product-based information and cross-selling where requiredEnsure customer requests are actioned in a timely manner within allocated timeframesTo be successful, you will have:Previous experience within a Sales or Customer Service environmentAbility to work unsupervised in a small teamExcellent oral and written communicationComprehensive computer literacy specifically with Excel and WordStrong time management skills with a solution focused approach to problem solvingBe safety minded and promote all things safety within our branchExperience in the lifting and heavy rigging industry advantageousAbout us:Career development and progression pathwaysA supportive network of stakeholdersDiscounts to Bunnings, Kmart, Officeworks and a range of other corporate partnersRefer-A-Friend and earn up to $2,000 per successful referralLong and short term incentivesAt Bullivants, for over 120 years, our purpose is to make lifting safe and efficient by partnering with our customers to deliver a range of lifting and heavy rigging products coupled with service and reliability maintenance. As part of Wesfarmers (under the Industrial & Safety division), we can tap into and leverage industry leading service and solutions.Our pillars built around ONE TEAM, INNOVATION, and SAFETY form our unique proposition that guides our culture and ways of working to ensure that our team can always perform at their best. With a national footprint, we are proud to be able to offer career development opportunities for all team members.Next StepsIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.Bullivants does not accept unsolicited applications. All applications should be made directly through the Bullivants Careers website.