Expression of interest: Hosting Specialist TROC 24x7
Job Posting End Date: [not provided]
Job Country: Australia
Job State/Province: Western Australia
Job Location/Region: Perth
About BHP
At BHP, we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
We're seeking expressions of interest to join the Hosting team within the Technology Remote Operations Centre (TROC), based in Perth. Operating 24x7 on a lifestyle roster, the TROC team supports a wide range of safety and production-critical Operational Technology (OT) systems across Minerals Australia assets.
Shifts are 12.5 hours including handover, and you will benefit from additional shift allowances as part of your remuneration package.
Hosting Specialists play a vital role in ensuring the operational support of complex production systems, including virtual environments and storage devices. Operating in a fast-paced environment, the team monitors and maintains servers, resource usage and access management around the clock, triages and troubleshoots issues, and implements improvements to reduce downtime and enhance performance.
This role requires a foundational understanding of managing and maintaining the infrastructure that supports websites and online applications, including server storage management and administration in various software applications.
About You
To be successful in this role, you will bring:
Completed a tertiary or vendor qualification in either a technology, science, or engineering discipline
Previous experience working in an OT Operations Centre is highly preferred
Previous mining/resources remote site process control experience preferred, including operational support of mission-critical services
Self-motivated and effective communicator with strong analytical problem-solving skills
Strong ability to translate technical business requirements to non-technical audiences
Ability to take ownership of critical incident resolution, driving incidents to closure
Rapidly troubleshoot and solve complex technology problems to restore production system availability in a structured, timely manner
Review root cause of incidents and work with appropriate teams to ensure continuous improvement of the technology environment
Apply effective risk controls to identify potential threats and minimize or remove a service impact
Experience supporting similar production systems is highly desirable but not required
IT Service Management processes and tools such as ServiceNow
Citrix Virtual Application platforms and Virtual Desktops
Virtualisation using VMware Hypervisor
NetScaler Gateway applications
Compute technologies, including CISCO UCS, Dell VxRail/VxBlock, NetApp Flexpods
Maintenance and disaster recovery on NetApp / Dell / Hitachi / VMWare / VXRail
CommVault, EMC Data Domain and Dell Avamar backup devices
Hosting tools such as SCOM, SCCM, Splunk, HPE OneView, Dell OME, NetApp OCUM, VMware vROPS & Citrix Studio/Director
Windows and Linux server administration
Environmental monitoring for server rooms
Identity and Access Management with Active Directory
Operational experience within industrial or mining environments will be well regarded but is not mandatory. We recognise that skills and experience can be gained in different ways. We are building a pool of talented individuals who are interested in being considered for the role. If you believe you can contribute meaningfully to this role, we want to hear from you and encourage you to apply.
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police/criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
Supporting a Diverse Workforce
The size, stability and magnitude of our business not only provide significant opportunities for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We offer benefits to enable your work to fit with your life, including flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
At BHP, we are an Equal Opportunity employer committed to creating a safe and inclusive workplace where everyone can thrive. True diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of identity.
If you have a disability, we will adjust our process to be equitable for your situation. Contact us at for assistance.
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