Overview Work Type: Ongoing - Full-time Salary: $60,295 - $68,864 Grade: VPS 2 Occupation: Customer service Location: Loddon Mallee - Greater Bendigo Reference: VG/ The Customer Service team are the frontline staff for the Authority and will be the first point of contact for workers and employers to educate and support workers and employers through a variety of channels to understand benefit entitlements and worker and employer obligations. They will perform customer service and education activities, as well as ensuring they log and resolve queries according to established operational procedures and using the Authority’s IT systems. About us The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.
About the role As a Customer Service Officer, you'll support employers and workers by providing clear, consistent information about the Portable Long Service Benefits Scheme and helping maintain an accurate register. Your role involves handling phone and email enquiries, completing administrative tasks, and contributing to projects and operational priorities. You'll receive strong support and training from experienced Team Leaders and have opportunities to develop your skills in a positive, team‑focused environment, making a meaningful impact while building your career.
About you As the Customer Service Officer, you will possess:
* Excellent customer service skills, with the ability to manage inbound and outbound calls and emails supported by strong, clear verbal and written communication skills..
* Ability to quickly learn, accurately apply and adhere to regulations, established processes and guidelines.
* The ability to foster productive working relationships with stakeholders, customers and team members.
* Proven organisational skills, including the ability to effectively manage multiple tasks and an ability to determine priorities and to meet deadlines in pressure situations.
* The ability to uphold and work towards our values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights
Why work at the Authority
* Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities
* We value work-life balance and offer hybrid working options, including two days of work from home per week
* You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement
* Generous leave entitlements, along with paid study leave, paid parental leave, purchased leave and more
* Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development
* Your well-being is important to us, which is why we offer a free and confidential Employee Assistance Program, as well as other health and well-being initiatives
How to apply Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria (Max. 1 page). Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening. We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success.
Applications close Friday 13 February 2026 at 11.59pm Posted 30 January 2026