Overview
Small Business Banker - Melbourne role at NAB.
Join NAB to apply for this role and support business clients with up to $2 million in lending.
Responsibilities
* Undertake sales related requirements for a portfolio of Small Business customers.
* Build relationships with Business Partners to create and action new business opportunities and support our customers.
* Action and manage Salesforce opportunities & national leads.
* Increase our customers' "Bank of Choice" footprint and undertake retention related activities for existing customers.
* Perform credit analysis and approve requests for temporary excesses/increased limit requirements.
* Provide coaching, lead actions and role model great behaviours across the broader business.
* Manage lending and product requests for small business customers.
* Understand customers' business needs to provide holistic banking solutions.
* Increase the portion of 'Mybank' customers within the portfolio with the number of interactions and referrals.
* Be accountable for managing customer complaints and escalations until resolution is reached.
* Coach and develop less experienced bankers within the team and develop associates.
* Drive customer portfolio risk and compliance.
* Establish and maintain working relationships with key stakeholders (Retail, NAB Partners and other Business Partners).
What You'll Bring
* A genuine passion for customer service.
* Demonstrated experience in a lending role.
* Experience in managing customer relationships and the credit process.
* A strong financial/business acumen.
* Problem solving, time management, critical thinking and negotiation skills.
Diversity and Inclusion
A diverse and inclusive workplace works better for everyone. NAB builds a culture of equity and respect where everyone is valued for being their authentic selves, supported by Employee Resource Groups.
Additional Information
* Seniority level: Entry level
* Employment type: Temporary
* Job function: Finance and Sales
* Industries: Banking
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