About the Service
Brightside Recruitment is partnering with a leading provider that is delivering an innovative service offering free, immediate, and short to medium-term mental health support for adults experiencing crisis or significant distress. The centre provides a welcoming, multidisciplinary environment focused on trauma-informed care, recovery-oriented practice, and lived experience integration.
The service works collaboratively with GPs, public mental health services, emergency services, and community organisations to ensure accessible and high-quality support for the local community.
The Role
We are seeking an experienced and dynamic Service Manager to lead a multidisciplinary team delivering crisis and recovery-focused mental health care.
This is a key leadership role responsible for clinical oversight, operational management, and service development, ensuring safe, effective, and person-centred care for individuals accessing the service.
You will also play a critical role in building partnerships, identifying service gaps, and driving continuous improvement, while supporting a team of clinical and lived-experience staff.
Key Responsibilities
* Provide clinical leadership and operational oversight of the service
* Lead and support a multidisciplinary team, fostering a collaborative and high-performing culture
* Ensure delivery of trauma-informed, recovery-oriented, and consumer-centred care
* Oversee intake, assessment, triage, and referral processes
* Drive clinical governance, quality improvement, and compliance activities
* Build and maintain strong partnerships with health, community, and government stakeholders
* Monitor service performance, outcomes, and data to inform continuous improvement
* Lead service planning, evaluation, and development initiatives
* Participate in on-call arrangements and critical incident management
About You
You are a confident and compassionate clinical leader with strong experience in mental health service delivery and team management. You bring a collaborative approach, sound clinical judgement, and a passion for improving outcomes for people in crisis.
Key Selection Criteria Essential:
* Tertiary qualification in Psychology, Occupational Therapy, Nursing, or Social Work
* Current registration with AHPRA or membership with AASW
* Demonstrated experience in mental health, crisis, or community-based services
* Experience leading or supervising multidisciplinary teams
* Strong understanding of recovery-oriented and trauma-informed practice
* Excellent communication, stakeholder engagement, and leadership skills
* Current Working with Children Check, National Police Check, and Driver’s Licence
Desirable:
* Postgraduate qualifications in Mental Health
* Experience working with lived experience workforce models
* Experience in service development, evaluation, or quality improvement
Apply Now
If you’re ready to step into a leadership role that makes a genuine difference in people’s lives, we want to hear from you.
For a confidential discussion, contact Brian on 0450 959 *** or email *****@brightsiderecruitment.com.au