Posted: 14 September
Offer description
Strategic Director of Operations
The General Manager plays a pivotal role in shaping the future of the organisation. This is a commercially focused leadership position with full profit and loss accountability of a growing veterinary specialist and emergency clinic.
Job Overview
This strategic leadership position drives revenue growth, improves productivity, and effectively manages payroll costs. As a leader, you will foster an environment where clear role responsibilities are established, a harmonious workplace culture prevails, and key staff members are retained through effective leadership.
* Provide strong leadership and coaching to the management team ensuring the clinic is running efficiently and effectively;
* Foster an environment where clear role responsibilities are established and key staff members are retained through effective leadership;
* Define, lead, and advocate core values; take the lead in articulating and championing the core values of the organisation and devising and executing strategies and plans that align with and reinforce these values;
* Optimise financial performance by managing and enhancing financial performance, focusing on driving revenue growth through new service offerings, improving productivity, and effectively managing payroll costs;
* Maintain governance practices to uphold ethical and legal standards, proactively manage and mitigate risks, and ensure strict adherence to regulatory and compliance requirements;
About You
Demonstrated experience in human-centric leadership and strong relationship-building skills;
Ability to think and act strategically with experience in business improvement, change management, and innovation;
Exceptional problem-solving skills with the ability to implement new ideas;
Ambition to take on a leadership role within a growing business;
Experience and/or tertiary qualification/s in a relevant field such as business management;
Commitment to developing and embedding a customer-centric culture that values engagement, efficiency, and service excellence;
