Microsoft Technical Team Lead - Service Desk
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Microsoft Technical Team Lead - Service Desk
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Microsoft Technical Team Lead - Service Desk
This role can be based in Melbourne, Brisbane, or Perth.
Need to switch up your technical service career? Are you feeling a bit Meh – it's just not interesting enough ?
This new role with a fast-growing Australian managed solutions provider is ideal for a senior technical consultant in a service desk environment seeking greater challenges and career growth. You'll lead a skilled, focused team delivering high-impact support to tier 1 clients. Expect engaging work, interesting customers, and a progressive workplace.
Your L3 service desk experience and leadership in MSPs, combined with broad technical expertise, will see you working closely with your team, internal service groups, and customers to solve critical challenges. This role goes beyond technical incident management—it's about developing team capability, improving processes like onboarding, and supporting the company's rapid growth across healthcare, utilities, government, retail and manufacturing sectors. You'll receive strong support through additional training, vendor partnerships and cross-team collaboration and your contributions will be genuinely valued and rewarded
You'll be joining a well-respected service provider with over 600 clients and more than 200 staff across the country. In this role, you'll focus on supporting a select group of top-tier clients. In this role, you'll focus on supporting a select group of top-tier clients. Working with a high-growth provider means learning from exceptional colleagues and management, with ample opportunities to advance your career. They are winning new business & successfully deliver national solutions across Cyber Security (IT & OT), Microsoft Solutions, Data & AI, Mobility & Networks & communications so you are uniquely positioned to choose your next adventure.
What You'll Bring
* Proven experience in L3 Service desk enterprise & team leadership roles an appreciation for the dynamics of working in managed services.
* Superb communication and collaboration skills with both customers and colleagues, especially in technical event management situations.
* Deep technical expertise & certs in all aspects Microsoft enterprise environments, O365, networking, desktop operations and MSP support platforms like RMM, PSA, NMS. A working knowledge of other platforms and technologies like AWS & Google is a plus.
* A commitment to continuous improvement—for yourself, your team, and the business.
Please send your resume to application@propelum.com.au or if you require further information, please call Martin Stewart 0468475741 for a confidential discussion.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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