Job Title: Guest Experience Ambassador
This role is perfect for individuals who are passionate about delivering exceptional customer service and making a positive impact on others.
As a Guest Service Agent at Novotel Newcastle Beach, you will be responsible for providing personalized experiences for our guests.
To succeed in this position, you will need to have excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.
The ideal candidate will be proactive, flexible, and able to adapt to changing circumstances with ease.
Key Responsibilities:
* Provide Professional Service: Ensure that all hotel guests, visitors, and ambassadors receive professional and courteous treatment at all times.
* Exceed Expectations: Go above and beyond to meet and exceed guest expectations, ensuring that their stay with us is memorable and enjoyable.
You will also be responsible for using hotel management software and Microsoft Office Suite, working efficiently in a dynamic environment, and handling multiple tasks simultaneously.
A flexible schedule is required, including evenings, weekends, and public holidays. This is a fantastic opportunity to join our team and make a real difference in the lives of our guests.