Responsibilities:
* Manage and support both Microsoft desktop and Apple environments.
* Administer Microsoft Server environments, including installation, configuration, and ongoing support.
* Demonstrate strong skills in Active Directory and Group Policy management.
* Utilize Microsoft Online services (Microsoft 365, Teams, SharePoint, OneDrive) for client support and administration.
* Handle networking tasks: routing, NAT, VLAN, DNS, DHCP, TCP/IP services.
* Implement and manage backup solutions, with a focus on Veeam.
* Work with virtualization platforms (VMware, Hyper-V, Citrix).
* Support and deploy cloud technologies (AWS, Azure).
* Deploy and maintain security solutions (Fortinet, Barracuda, Microsoft EMS).
* Perform hardware configuration and troubleshooting for servers, firewalls, switches, and wireless infrastructure.
Qualifications:
* Network certifications (e.g., Cisco, CompTIA, or equivalent).
* Microsoft Azure and Microsoft 365 certifications.
* Fortinet NSE4 or equivalent security certification.
* Cisco Meraki certification.
* Additional network and/or cybersecurity certifications are highly regarded.
* At least 5 years of experience in a similar role, preferably within a Managed Services Provider (MSP) environment.
Preferred Attributes:
* Solid understanding of ITIL framework and customer service best practices.
* Excellent oral and written communication skills.
* Strong documentation and process orientation.
* Team-oriented with a collaborative mindset.
* Minimum 5 years' relevant experience in managed services.
* Possession of a valid Australian driver's license.