Lead With Purpose: Join New Care Services as our Team Leader (Operations)
New Care Services is a growing and dedicated not‐for‐profit organisation committed to providing exceptional in‐home care and support to Veterans, older Australians, and people living with disability.
We are seeking a motivated and experienced Team Leader to provide frontline leadership to our Personal Care Workers and support high‐quality service delivery across DVA, My Aged Care, and NDIS programs around the Brunswick Heads and Ballina regions.
If you are passionate about supporting staff, strengthening service quality, and leading meaningful community programs, we encourage you to apply.
Your Role
As our Team Leader, you will play a key role in supporting our workforce and ensuring smooth day‐to‐day operations. Your responsibilities will include:
* Providing frontline support and supervision to PCWs
* Leading training, performance management, and staff development
* Participating in interviews, selection, and onboarding
* Supporting rostering with worker insights and service knowledge
* Acting as the primary point of contact operationally
* Undertaking support work as required
This is a dynamic role for someone who thrives in a people‐focused, fast‐paced environment.
What We Offer
* Part‐time position - 15 hours per week with opportunity to increase hours as the organisation grows
* Competitive salary, salary sacrifice and flexible work arrangements
* Access to EAP
* A supportive and collaborative team environment
* Opportunities for professional development and leadership growth
* The chance to lead meaningful programs that directly impact the community
* A role with purpose, variety, and long‐term career potential
Who We Are Looking For
* Experience supervising or supporting frontline workers
* Certificate III in Individual Support (or similar) mandatory in addition to Certificate IV in Disability, Aged Care or Community Services highly regarded
* Strong understanding of DVA, My Aged Care, and/or NDIS programs
* Excellent communication and leadership skills
* Ability to manage competing priorities and solve problems effectively
* A respectful, professional, and team‐focused approach
* Current driver's licence and reliable vehicle
* Working with Children Check, Police Clearance, First Aid, CPR and Basic Life Support, or ability to obtain
Ready to Lead with Purpose?
If you are a dedicated and capable leader looking for a rewarding part‐time role, we would love to hear from you.
Please submit your resume and a cover letter outlining how your relevant experience matches what we are looking for.
Applications close 5pm 29 May. Successful shortlisted candidates will be contacted for interviews commencing 1 June with commencement of role 28 June.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as an Operations Team Leader?
* Do you have a Certificate III in Individual Support?
* Do you have a current Australian driver's licence?
* Do you have a current Working With Children (WWC) Check?
* Do you have a current Police Check (National Police Certificate) for employment?
* Which of the following First Aid accreditations do you currently hold?
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