Join to apply for the Support Analyst - Property & Rating role at TechnologyOne
2 days ago Be among the first 25 applicants
Join to apply for the Support Analyst - Property & Rating role at TechnologyOne
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from TechnologyOne
Support Analyst - Property & Rating
Job Highlights
At TechnologyOne we are focused on delivering customer-driven, innovative ERP software that transforms our customers' business and makes their lives simple. TechnologyOne is an industry leader in culture, leadership, and strategy. We are recognised as an Employer of Choice, and for innovative learning and onboarding solutions. Our aim is to attract passionate, capable, and innovative people. Does this sound like you?
We're looking for a Support Analyst to join our Brisbane-based team and focus on our Property and Rating customers. TechnologyOne Property & Rating (P&R) combines powerful autonomous intelligence for data management with a high performing revenue engine for billing and regulatory management to meet customer and community needs. P&R delivers a complete approach to managing community consultation as part of development submissions, billing and revenue collection, eService provision, mobile solutions for field officers, rates calculation modelling.
What you'll be doing…
As a Support Analyst (Property and Rating), you will be the primary contact for our customers to ensure a great experience post product onboarding.
* Owning and resolving assigned Property and Rating related customer issues and questions in a timely manner.
* Understanding customer use cases, perform troubleshooting, and provide alternate solutions to customer issues.
* Creating knowledge base articles improve first call resolution and help customers self-serve.
* Providing a compelling customer experience in every customer interaction to make our customers feel valued and important.
* Property and Rating systems experience, such as Land Information or Rates Accounting systems, or similar local government business systems.
* TechnologyOne product experience would be preferred but not essential.
* Customer centric - as a customer service professional you have a passion to deliver a compelling customer experience at every interaction. You thrive on taking a solution-based approach when analysing and resolving complex customer issues
* Someone who loves dealing with people and is committed to providing an outstanding customer experience.
TechnologyOne is proud to be an Equal Opportunity Employer who values diversity and an inclusive workplace. We aim to recruit a diverse range of people with a diverse range of talents to help us to deliver on our mission to better our community. If you meet a number of the requirements (and not all), we encourage you to submit your application.
Benefits…
* Exclusive (and 24/7) access to our brand new onsite state of the art double storey gym facilities.
* Competitive remuneration package.
* Free breakfast and coffee on-site.
* Industry leading Employee Share Plan.
* More free event T-shirts than you will ever need.
* Amazing Culture - 8 x Australian Business Awards "Employer of Choice" winner.
* Hybrid working arrangements
* Additional 2.5 days of annual leave dedicated to volunteering through our Foundation with some of our wonderful charity partners.
* Defined career framework - know what options you have in your career path and how you can get there.
Who we are…
TechnologyOne (ASX:TNE) is Australia's largest enterprise software company and one of Australia's top 100 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprisesoftware that is incredibly easy to use. Over 1,200 leading corporations, government departments and statutory authorities are powered by our software. We pride ourselves on providing our people with earned recognition through talent mapping and career progression, competitive salaries and having a supportive tribe environment. Our core values and culture unleash the boundless potential of creativity, innovation and the entrepreneurial spirit within our people. When you experience Life at TechnologyOne you'll see that our team enjoys an extensive array of benefits, including foundation charity activities, which all cultivate a vibrant workplace our people are very proud to be involved with.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Software Development
Referrals increase your chances of interviewing at TechnologyOne by 2x
Get notified about new Support Analyst jobs in Brisbane, Queensland, Australia.
Brisbane, Queensland, Australia 1 day ago
Brisbane, Queensland, Australia 3 weeks ago
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 3 weeks ago
Brisbane, Queensland, Australia 2 weeks ago
SAP Systems Support Analyst (AO5) Enterprise IT Solutions and Services
Brisbane, Queensland, Australia 6 days ago
Brisbane City, Queensland, Australia A$65,000.00-A$72,500.00 2 days ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 2 days ago
Brisbane, Queensland, Australia A$30.00-A$40.00 3 months ago
Eagle Farm, Queensland, Australia A$30.00-A$32.00 3 months ago
Brisbane, Queensland, Australia 1 week ago
Application Support Analyst - South Bank, QLD
Brisbane, Queensland, Australia 1 week ago
Brisbane City, Queensland, Australia 3 weeks ago
Brisbane, Queensland, Australia A$100,000.00-A$110,000.00 1 week ago
Brisbane, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia A$40,000.00-A$60,000.00 1 month ago
Brisbane, Queensland, Australia 3 days ago
Herston, Queensland, Australia 3 days ago
Fortitude Valley, Queensland, Australia 2 weeks ago
Brisbane City, Queensland, Australia 1 week ago
Brisbane, Queensland, Australia 3 months ago
Brisbane, Queensland, Australia 3 months ago
SAP Systems Support Analyst (AO5) Enterprise IT Solutions and Services
Brisbane, Queensland, Australia 1 week ago
Brisbane City, Queensland, Australia 2 weeks ago
Ipswich, Queensland, Australia 1 month ago
Brisbane, Queensland, Australia 3 months ago
Brisbane City, Queensland, Australia 6 days ago
Brisbane, Queensland, Australia 3 days ago
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 9 hours ago
Norman Park, Queensland, Australia 4 months ago
Brisbane, Queensland, Australia 2 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr