Employment Details
Employment Type: Permanent full time
Hours: Monday to Friday, 76 hours fortnight
Location: Hybrid / North Richmond (Head Office)
About the opportunity
The Service Desk Analyst is a member of the Technology Support Group and part of a larger team of Service Desk Analysts responsible for providing 1st level phone-based and onsite information technology support for Mercy Health staff and facilities. The Technology Support Group is a customer focused team that is required to work closely with both clinical and business support teams to ensure the best possible outcomes for Mercy Health staff, clients, patients, and residents.
What you'll bring
It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, you will find you can build something here and find your place in a team.
Qualifications and Experience
1. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
2. A minimum of 1 year's experience in an IT Service Desk, technical support or customer-facing technology role.
3. Demonstrated experience in a fast-paced environment, ideally in a healthcare or similar complex environment.
4. Working knowledge of an IT Service Management (ITSM) ticketing tool – experience with ServiceNow highly regarded.
5. A relevant IT qualification and/or progress toward vendor certifications in Microsoft or equivalent.
6. Awareness of ITIL service management principles; ITIL Foundation certification desirable.
Certifications and Requirements
7. A current Police Record Check
8. Working Rights
Equal Opportunity Employer
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
#J-18808-Ljbffr