Venue general manager

YOU ASKED, WE LISTENED... Yo-Chi is heading to Hobart!

For the very first time ever, we're bringing Australia's favourite frozen yogurt experience to Tasmania, and we're looking for an exceptional Venue General Manager to lead the launch!

About Yo-Chi

Chi is at the heart of everything we do. Yo-Chi has grown from a local idea into a movement, inspiring creativity, welcoming all ages, and spreading good energy through frozen yogurt.

We're growing across Australia and internationally, and it's all driven by our people. As a family-owned business, we put our team and guests first, creating positive experiences, supporting each other, and making our venues a place where everyone feels welcome.

About The Role

This isn't just another venue leadership role. It's an opportunity to be part of Yo-Chi history. You'll play a key role in opening the doors, building an incredible team from the ground up, creating unforgettable guest experiences, and establishing the 'CHI' in a brand new market.

As Venue General Manager, you'll lead from the front, inspire a high-performing team, and take ownership of every aspect of venue success. From creating an amazing culture to driving operational excellence and commercial results, you'll be empowered to make a real impact from day one.

If you're driven by people, love building teams, thrive in fast-paced environments, and want to be part of something special from the very beginning, keep reading!

What you'll be doing

• Lead by example - deliver outstanding guest experiences and set the standard for your team.
• Coach & inspire - motivate and develop your team to reach their full potential.
• Drive standards - uphold excellence in service, quality, safety, and presentation.
• Financial accountability - drive performance by managing labour, COGS, and P&L to deliver strong results.
• Own operations - take full responsibility for all venue operations, including rostering, stock management, cash handling, and compliance.
• Build culture - recruit, train, and retain top talent, fostering a positive, high-performing team.
• Community focus - connect with the local area through events and partnerships to grow the Yo-Chi love.

Why Yo-Chi?

• Competitive salary + quarterly performance bonuses
• Free Yo-Chi every shift + staff discounts
• Give back together – enjoy 2 paid volunteer days each year to make a difference with your peers.
• Career acceleration – we're not just opening venues, we're developing leaders.
• Access to our Happiness Hub for wellbeing, learning, and mental health support
• A genuinely fun team culture with socials, team dinners, and a crew you'll love working with
• Flexible rotating rosters that work with your lifestyle
• Booming brand energy – be part of one of Australia's fastest-growing hospitality groups.

What we're looking for

• Proven leadership experience managing hospitality, retail, or QSR venues
• Confident in managing financial performance including labour, COGS, budgets, and P&L.
• Availability across a flexible Monday to Sunday rotating roster
• Highly organized, adaptable and thrives in a fast-paced environment
• Passionate about people, culture, and creating memorable guest experiences.

The exciting part

You'll set the standard, build something special from the ground up, and create a venue the Hobart community can't wait to come back to.

To set you up for success ahead of the Hobart opening, this role will require approximately 4 weeks of paid training in Melbourne, VIC prior to launch. Travel and accommodation support will be provided.