Credit Risk AnalystRyde - Hybrid6-Month Contract | Shift Roster (7-Day Coverage)
We are seeking a Credit Risk Analyst to join the Consumer and SMB Credit Risk Operations team within a leading telecommunications organisation. This role plays a critical part in assessing credit applications, protecting revenue, and ensuring compliance with legislative and company guidelines.
Key Responsibilities:
* Assess and review credit applications for new and existing customers across Consumer and SMB products
* Analyse application data, credit reports, and internal systems to determine creditworthiness and risk
* Conduct manual investigations, fraud checks, and cross-referencing using internal and external resources
* Provide feedback to Sales and Commercial Managers to address process gaps and improve business outcomes
* Audit activations outside standard guidelines, ensuring compliance with privacy, trade practices, and credit legislation
* Collaborate with Credit & Fraud Risk Operations, Collections, Billing, and Customer Success teams
* Maintain accurate records and documentation of all investigations and decisions
* Contribute to weekly and monthly reporting on credit risk assessments
What You'll Bring:
* Proven experience in credit risk assessment, preferably within Consumer or SMB
* Strong knowledge of billing, credit, and customer management systems
* Understanding of relevant legislative guidelines (Privacy Laws, Credit Act, Trade Practices, TIO, ACCC)
* Investigative mindset with strong analytical and problem-solving skills
* Ability to manage competing priorities in a fast-paced service environment
* Excellent communication skills with the ability to engage stakeholders across the business
* Flexibility to work a shift-based roster covering national retail trading hours (7 days per week)
Why Apply?
* Play a key role in protecting revenue and customer retention
* Exposure to both Consumer and SMB credit operations in a dynamic team
* 6-month contract with potential to extend
* Fast-paced, collaborative environment with opportunities to make an impact