Job Overview
We are seeking a reliable and customer-focused IT Support Specialist to join our team.
* This role is ideal for an individual who can work independently in a lightly staffed on-site setting, providing technical support to users and troubleshooting issues in Azure AD and M365 environments.
* The successful candidate will be responsible for maintaining clear and professional communication with end-users, ensuring consistent IT service delivery and coordinating with internal stakeholders as required.
Key Responsibilities:
* Provide Level 1/2 technical support for users, both remote and in-office.
* Troubleshoot and resolve issues in Azure AD and M365 environments.
* Ensure consistent IT service delivery in a lightly staffed on-site setting.
* Coordinate with internal stakeholders and escalate issues where necessary.
* Maintain clear and professional communication with end-users.
Requirements
* Azure AD and M365 expertise.
* Excellent communication and problem-solving skills.
* Ability to work independently in a dynamic environment.
* Familiarity with IT service delivery models.
Benefits:
* Promote business continuity through effective IT support.
* Improve user satisfaction by resolving issues efficiently.