About the Role
We are seeking a Support Engineer to join our team, providing top-notch support for Microsoft Dynamics 365 (D365) and other applications. As part of our long-term engagement on an industry-leading program, you will work closely with clients and internal stakeholders to deliver exceptional results.
Your Key Responsibilities
* Resolve client requests promptly, adhering to agreed delivery timelines and monitoring all communication channels.
* Maintain accurate documentation, including technical processes and support materials for client platforms.
* Assist the Service Delivery Manager with operational reporting, issue escalation, and preparation for client meetings.
* Manage incidents effectively, including investigations to prevent recurrence and availability for on-call duties.
* Contribute to business development by supporting proposals and pitch decks for prospective clients.
Required Skills and Qualifications
To succeed in this role, you will need:
* Dynamics 365 CE development and configuration experience.
* A good understanding of Dynamics 365 CE integration to other technical solutions and DevOps methodologies.
* Working knowledge of relational databases and data migration concepts is preferred.
What We Offer
We offer a dynamic and inclusive work environment, where you can grow your skills and career. Our benefits package includes flexible work arrangements, a comprehensive benefits plan, and opportunities for professional development.
Acknowledgement of Country
We acknowledge the traditional owners of the lands on which we operate and pay our respects to their cultures and Elders – past, present, and emerging.