About the Role
This is a part-time permanent position with multiple opportunities available to engage with the community.
The ideal candidate will have excellent customer service skills and be able to relate well to a diverse range of people.
Some experience working in public libraries or a community-focused organisation would be highly regarded.
Duties and Responsibilities
* Deliver high-quality customer service at library facilities or outreach points, ensuring customers have a positive library experience characterised by active engagement.
* Proactively assist customers to maximise their use of the library, resources, equipment, technology, and online library platforms.
* Undertake routine library tasks including issuing and returning loans, event bookings, collecting fees, and basic information and directional enquiries.
* Assist with the maintenance of the library collection through efficient shelving of resources, shelf tidying, updating displays, and processing of item lists.
* Deliver day-to-day bookings, hire, and operation of meeting rooms and tenant space across Library facilities.
* Deliver literacy and learning program sessions or outreach visits for children and adults under the direction of a supervisor.
Requirements
* Completion of at least 4 years secondary education plus a short industry-based training course or some on-the-job training.
* Demonstrated customer service skills with the ability to relate well to a diverse range of people.
* Some experience working in public libraries or a community-focused organisation.
* Current valid Victorian Driver's Licence.
* Must hold or be able to obtain an Employee Working with Children Check.
Benefits
* 13 ADOs per year*
* 5 weeks annual leave*
* Extensive Career Development & Leadership Programs
* 16 weeks Paid Parental Leave (Super is paid during parental leave)
* 3 weeks Paid Secondary Carer Leave*
* Family Room available including Breastfeeding Facilities
* Wellbeing initiatives
* Subsidised Uniforms
* Eligible for Full Time positions or Part Time positions Pro Rata and Fixed term positions eligible after 12 months of employment.
Why Work with Us
As a member of our team, you will have the opportunity to make a real difference in the lives of residents and contribute to shaping a vibrant, sustainable future for our city.