Job Schedule: Full-TimeJob Type: PermanentBrands: FAIRMONTJob Category: RoomsLocation: Fairmont Sonoma Mission Inn & Spa, Sonoma, United States
Reference: REF64149T
Bellperson Valet / DriverRegion: Luxury & Lifestyle
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What is in it for you: Employee benefit card offering discounted rates in Accor worldwide, including Fairmont HotelsLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiativesCompetitive and flexible Health Care Benefit Plans to meet you and your family's unique needsVacation Benefits after 90 days, 401k match at 100% of first 4% of contributionsJob DescriptionAs Front Desk Agent at Fairmont Sonoma Mission Inn and Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive.
If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you!
Responsibilities include the following: Assist all guests during and throughout their arrival and departure.Maintain cleanliness, safety and order in all of his/her work areas.Ensure all complaints are handled in a caring and professional manner with the proper follow-up action taken.Be a Fairmont Sonoma Mission Inn & Spa ambassador, an essential first or last contact for our VIP's and group guests.Maintain open lines of communication with all other hotel departments.Assist the Front Office Managers in various projects.Understand and consistently practice all aspects of the Fairmont/ACCOR/LQA and other aspects of "Bell person & Valet" service standards.Assist with replacing propane at the fire-pits.Cover outdoor furniture during inclement weather.Ensure outdoor furniture is neatly arranged and organized.Assist with food service items being returned to their respective departments.Manage the inventory and maintenance of bikes and bike equipment.Support all hotel committees (Green, RiiSE, Healthy & Safety, Guest Satisfaction, Heart of House).Report all engineering, maintenance and housekeeping requests & concerns.Maintain immaculate grooming.Able to lift 30 pounds and walk up and down 3 flights of stairs.Have a clean valid CA driver's license.Hourly rate: $19.50
QualificationsDemonstrate problem-solving skills and the ability to de-escalate conflicts.Perform each essential duty satisfactorily.Open availability - must be available weekends, holidays, mornings, and nights.Excellent written and verbal communication skills.Computer knowledge.Additional InformationFairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country.
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