**DESCRIPTION**
**In this role, you will make an impact in the following ways**:
- Act as the first contact for customers, addressing their needs and issues promptly
- Parts interpretation and the provision of required parts
- Processing and receiving orders and quotes in a timely manner
- Advise on part suitability and talk customers through the best solution for the job
- Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
- Organise and manage daily freight delivery
- Note: this role has an on-call roster and some overtime as required_
**RESPONSIBILITIES**
**Critical Competencies**:
- **Optimizes work processes** - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- **Warehouse Inventory Control** - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
- **Customer Support** - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
- **Order Life Cycle Systems** **Knowledge** - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
- **Order Processing** - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
- **Values differences** - Recognizing the value that different perspectives and cultures bring to an organization.Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.
**QUALIFICATIONS**
**To be successful in this role you will need the following**:
- Parts interpreter experience in an Automotive or similar type industry
- Customer service and effective communication
- Engine knowledge is an advantage
- Ability to learn current software and processes
- High attention to detail with the ability to prioritise and troubleshot complex tasks
- Forklift ticket would be highly desirable
- Valid car drivers license is required
**Job** Logistics
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Shop
**ReqID** 2410872
**Relocation Package** No