Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Australia, part of Inchcape's global network.
Our Port Melbourne Service Team is seeking an experienced Service Manager to lead our Port Melbourne multi-brand workshop, servicing brands such as Subaru, Peugeot, and Deepal.
In this pivotal role, you will take full accountability for service department performance, customer experience, and team leadership. You will drive operational and commercial outcomes while delivering a seamless, premium customer journey across service reception, workshop operations, parts coordination, and vehicle handover in a dynamic, multi-brand environment.
This is a hands‐on leadership role suited to someone who thrives in a fast‐paced aftersales setting, enjoys coaching and developing high‐performing technicians and advisors, and takes pride in running a well‐presented, compliant, efficient, and commercially successful service operation.
What you'll do:
* Lead, motivate, and support your Service Team to deliver high‐quality workmanship, strong productivity, and outstanding results.
* Build trusted customer relationships and ensure a seamless, efficient, and positive service experience.
* Oversee daily service operations, including workshop utilisation, rostering, bookings, customer communication, and process compliance.
* Monitor KPIs, financial performance, and expenses, implementing strategies to improve productivity, revenue, and cost control.
* Maintain high standards of presentation, brand knowledge, and compliance with company policies and WHS requirements.
About you
* Proven experience as a Service Manager within the automotive industry, leading high‐performing teams in a fast‐paced environment.
* Strong knowledge of service operations, workshop processes, OEM standards, and customer‐facing best practices.
* Confident, resilient leader with excellent communication, organisational, and problem‐solving skills.
* Commercially and operationally focused, with high attention to detail and the ability to manage KPIs, multitask, and drive continuous improvement.
* Proficient in MS Office and digital systems (ERA Net desirable); current driver's licence essential, with technical qualifications advantageous.
We offer you
* Supportive Environment: Work alongside a dynamic team committed to your success.
* Career Growth: We're invested in your development and offer ample opportunity for advancement.
* Work‐Life Balance: Enjoy a role that balances strategic analysis with day‐to‐day business support.
* Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry.
Worried that you don't meet all the criteria exactly? We encourage you to apply! Your
skills and perspectives may be the perfect fit for this role or another opportunity within our business.
About us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.
Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.
We're a dynamic and fast‐growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com
Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world‐renowned brands, market‐leading fulfilment solutions, exceptional retail experiences, and tailored financial services.
Additional information request
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.
Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you'll be empowered to thrive at work.
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