Job Summary
We're seeking a highly skilled Wholesale / Operations Manager with 3+ years of experience in similar roles to drive business growth and maintain seamless operations.
The ideal candidate is a proactive, detail-oriented individual with exceptional relationship-building skills and a passion for delivering outstanding customer experiences.
Key Responsibilities:
* Establish and nurture strong relationships with new and existing wholesale clients through regular communication and outreach.
* Cultivate potential wholesale accounts via targeted cold outreach efforts to expand our B2B customer base.
* Provide exceptional customer service, ensuring our wholesale partners have an unparalleled experience.
* Coordinate trade shows, including logistics, sales, and domestic/international travel as required.
Operations Management:
* Oversee warehouse packing staff to ensure timely and accurate order fulfillment.
* Manage and support our customer service team, resolving queries and maintaining high standards of support.
* Maintain accurate records of inventory levels, regularly monitoring and updating to ensure optimal product availability.
* Keep financial records up to date by managing bookkeeping via Xero, ensuring accuracy and timeliness.
About You:
* Experience: Proven track record in wholesale account management, customer service, sales, and operational oversight.
* Initiative: Proactive attitude with the ability to identify and seize growth opportunities.
* Problem-Solving: Effective troubleshooting and problem-solving skills to navigate challenges and find efficient solutions.
* Organisation: Strong organisational skills to juggle multiple tasks and priorities.
* Communication: Excellent interpersonal skills to build strong relationships with clients and team members.
* Tech Savvy: Familiarity with multiple software systems for accounting, customer service, and order management (e.g., Xero, Gorgias, B2B Wave, Shopify, or similar).
* Leadership: Experience managing small teams, fostering a positive and productive work environment.
What We Offer:
* A collaborative team environment.
* Opportunities for professional growth and development.
* Generous product allowance to enjoy and experience our premium range.
Seniority Level:
Mid-Senior level
Employment Type:
Full-time
Job Function:
Management and Manufacturing
Industries:
Personal Care Product Manufacturing