Job Title: Field Operations Manager
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About the Role
We are seeking a highly skilled and experienced Field Service Supervisor to join our Services team. As a key member of our team, you will be responsible for executing and supervising field service operations at customer sites.
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Key Responsibilities
* Supervise hands-on, mechanical service work at customer sites
* Ensure safe execution of field service operations in accordance with Metso processes and customer HSE requirements
* Provide technical field service site support and promote products and services to customers
* Promote the sales of OEM spare parts and wear material components
* Support field service technicians and carry out hands-on mechanical service work within the customer site or repair facilities if required
* Support Technical Support Teams on complex issues
* Ensure timely submission of site reports, time sheets, and travel expense reports
* Support quotation work by providing scope of work, initial planning, and pricing information
* Support warranty process and Root Cause Analysis (RCA) where applicable
* Assist in allocating work to team members and promoting a proactive safety culture
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Requirements
To succeed in this role, you will require:
* 5 years minimum experience in industrial equipment technical support and service
* At least 2 years of supervisory experience
* Experience in troubleshooting technical-field-related problems
* Ability to effectively lead and supervise customer/user personnel under various working conditions and hours
* Ability to interact with Field Sales, Training, Application & Technical Support groups as well as Parts, Support & Engineering groups
* Ability to maintain a steady and level attitude under pressure
* Ability to read hydraulic schematics and solve complex problems
* Ability to pass random medical and drug tests and be physically fit for the role
* Ability to travel within short notice and work away from home for extended periods
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About Us
We offer a competitive base salary reflective of your skills and experience, annual incentive program, additional Annual Leave benefit, flexibility in working lifestyle, Paid Volunteer Leave, and career development & education assistance to further your ambitions.
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Why Choose This Opportunity?
This is an exciting opportunity to rise above the possible and be part of a dynamic team that fosters an inclusive and diverse workforce culture.