About the Role
We are seeking a skilled professional to join our team as a System Administrator. This is an exciting opportunity to work in a dynamic environment and be part of a dedicated team that delivers IT and airborne solutions.
Key Responsibilities:
* Research problems by accessing internal and external knowledge databases.
* Perform hardware troubleshooting, repair, replacement, and incident resolution.
* Plan and coordinate maintenance activities. Perform upgrades and support the transition and acceptance of new and modified systems.
* Communicate with customers to fully understand the incident, service request, or problem.
* Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program per the required Performance Requirements Standards and level of information details.
About You
To be successful in this role, you will require equivalent tertiary education and experience in responsibilities outlined above. A working knowledge of ServiceNow/HelpNow (or similar applications) is also essential.
Benefits
This role offers a range of benefits, including the opportunity to work with a diverse team and contribute to a common purpose. We are committed to creating a truly inclusive workplace and welcome applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Next Steps
* To apply for this role, follow the links provided.
* The recruitment process includes 1 virtual interview, 1 face-to-face interview, and background checks.
* You must also meet International Traffic in Arms Regulations (ITAR) requirements, which may limit persons with dual nationality, permanent residency, or former nationals of certain countries.