Officer, Fees, Scholarships and Financial Assistance
Apply now Job no: 584550
Work type: Full-time
Location: Melbourne - Burwood
Categories: Student Services
* Based at our Melbourne, Burwood Campus + hybrid work arrangements
* Full-time and fixed-term until December 2026
Benefits for working with us!
At Deakin, we offer more than just a job - we offer a lifestyle. Across our campuses in Geelong, Melbourne, and regional Victoria, you'll find everything you need to thrive: on-site childcare, gyms, medical centres, cafes, accessible public transport, and convenient parking. Enjoy flexible working arrangements that support your work-life balance, generous leave entitlements including extended parental leave and the option to purchase additional time off, plus a wide range of staff discounts on travel and more. Our health and wellbeing services, ongoing professional development opportunities, and inclusive, supportive culture make Deakin a place where you can grow - whether you're working remotely or immersed in the vibrant energy of campus life.
About this role:
The Officer, Fees, Scholarships and Financial Assistance supports the administration of fees, HELP schemes, scholarships, student payments, loans and grants, while responding to student enquiries in line with Government and University requirements. The Officer, Fees, Scholarships and Financial Assistance also monitors and updates the fees, Scholarships and Financial Assistance website, and attend Deakin University events, such as Open Days.
Reporting to the Coordinator, Scholarships and Financial Assistance, the role works closely with internal teams and external stakeholders to support effective service delivery.
As an Officer, Fees, Scholarships and Financial Assistance you will:
* Provide accurate advice and support to students on fees, scholarships, and available financial assistance options, ensuring informed decision‐making.
* Maintain up-to-date knowledge of Government, community, and University programs (including HELP schemes) to effectively guide students to relevant support services.
* Deliver high-quality administrative support, including processing student requests, managing financial transactions, and responding to enquiries within agreed service standards.
* Review and update student records in line with University policies and procedures, ensuring accuracy, compliance, and data integrity.
* Contribute to continuous improvement initiatives, supporting process enhancements, governance requirements, and the effective delivery of student services.
To be successful, you'll have:
* Completion of a Degree without subsequent relevant work experience; or
* Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
* An equivalent combination of relevant experience and/or education/training Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures.
* Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written issue
* Experience providing services and support in a large organisation
Here's how to apply:
Please submit your updated resume and a short cover letter outlining your skills and experience.
For a copy of the position description, please see below:
Applications for this position close on Tuesday 19 May 2026.
Are You Ready?
Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.
Candidates may be asked to declare whether they have been investigated for an allegation of Gender‐based Violence, or determined to have engaged in conduct that constitutes Gender‐based Violence during the course of their previous employment, or otherwise in a legal process. A declaration is not required from individuals who have experienced gender‐based violence. A 'Yes' response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University's safety obligations.
Advertised: 06 May 2026 AUS Eastern Standard Time
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