Job Description
Client Relations/Reception (Part time positions) - Greencross Veterinary Centre / Adelaide Veterinary Services & Referral Centre
We are seeking experienced veterinary client relations staff to join our team on a part time basis. You will be the front line of our business - this a fast-paced GP, Emergency & Dermatology practice, requiring exceptional customer service providing the best client patient experience!
Greencross Vet Centre is a 24hr multi-disciplinary centre offering emergency, GP, and referral veterinary services. We provide best treatment and care for clients and their pets in a supportive environment for the team. Our team works in a clinical environment, equipped with the latest technology to deliver exceptional care for both patients and clients. As members of the Animal Referral and Emergency Network (AREN) and Greencross Vets, we are linked with a comprehensive network of veterinarians across Australia, spanning across all veterinary disciplines. This collaboration enables our veterinarians to access a wealth of expertise, ensuring optimal outcomes for every patient.
Responsibilities and Attributes
Provide the best client/patient experience
Enjoy a fast-paced workplace and the ability to problem-solve
Work closely within your team and alongside other departments
Understand the human animal bond
Effective communication skills both verbal and written
Experience with RX works an advantage
Process consent, insurance, and new client forms
Ability to maintain daily administration with an elevated level of accuracy and mindfulness
Knowledge of external medical referrals an advantage
Develop working relationships with external veterinary practices
Ability to prioritise tasks such as managing incoming calls and scheduling appointments
Actively participate in quality improvements, initiatives, risk management & OHS activities
Mindfulness and excellent time Management skills and ability to multi-task
Ability to work flexible hours between 7am -10pm including some weekend work
What We Offer
An opportunity to extend your skill base working in a high-end veterinary referral, GP & emergency setting
Join an experienced team of client relations staff in a friendly fun environment
Work in an organisation that encourages collaboration with a large network of specialist veterinary hospitals
We support internal and external continuing education for lifelong learning
A collaborative team that values input and ideas
We care about mental health and work life balance
Access to an employee assistance program
Discount policy for your pets
On-site parking
This is a crucial role within a leading veterinary hospital focusing on client service excellence! Apply now for the chance to make a meaningful impact in the lives of pets and their owners!
#J-18808-Ljbffr
📌 Client Relations/Reception - Greencross Vet Centre
🏢 Greencross Vet Hospital
📍 Adelaide