Job Title
Triple Zero Operator
Job Summary
We offer multiple roles that cater to those who prefer to work 5 hours a day or night. Our rosters are provided in advance, allowing ample time to plan family and social commitments without hassle.
Benefits Include:
* Paid Annual Leave
* Paid Sick Leave entitlements
* Superannuation at 11.5%
* Employee discount (30%) on Telstra services
* Rest Breaks every Hour
Flexible Rosters Available:
* Monday to Friday: 9:00am – 2:00pm
* Tuesday to Saturday: 3:00pm – 8:00pm
To Succeed in this Role:
* Efficiently connect emergency calls to Police, Fire or Ambulance
* Provide consistent and high-quality service standard to customers, embedding a First Time Right culture
* Manage own work performance to meet set objectives
* Ensure every customer is treated with empathy
* Adhere to Telstra Values, Cultural Priorities and Code of Conduct
About You:
* High volume Contact Centre Experience
* Computer Literacy skills
* High Resilience Level and ability to cope under pressure
* Experience working in a team-based environment
A Career at Telstra:
You'll be challenged, inspired, and proud. Whatever your job, you'll be part of something bigger.
Career Development:
We provide training for success, leading to opportunities to drive your own career development within our business.
Our Culture:
We're welcoming, inclusive, respectful, valued, and celebrated. We actively seek diversity and have zero tolerance for harassment.
Flexibility:
We work flexibly at Telstra. Discuss what flexibility means to you when applying.
About Us:
We're an iconic Aussie brand with a global footprint. We're committed to being a great place to work and making the world a better place.
Why Work at Telstra:
We offer endless career opportunities, amazing work-life balance, and the chance to make a difference. Our people find purpose and pride in being part of Telstra because we support what matters most.
Recruitment Support:
We're committed to making it easy for everyone to apply. If accessibility support or adjustments are needed, please send an email to Disability and Accessibility inbox.
Explore Opportunities:
Uncover new career paths, broaden your experience, and discover areas of our organization to explore.