Results oriented, with high drive to meet objectives and standards Anticipates, recognizes, and meets customers' needs Handles difficult and tense customer service situations with diplomacy and tact Guides the performance of others while holding them accountable Cultivate and maintain extensive informal networks High attention to detail and organisational skills The ability to work autonomously Proactive and positive approach to work and tasks Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge Working knowledge of a computerised system including email, Microsoft Excel