Join dnata Airport Services, the world's leading ground handler, at Adelaide International Airport.
Our Queue Facilitation Agents work as part of a team to ensure the timely, efficient, professional and safe queue facilitation service for passengers entering secure areas.
This role requires permanent 7‐day availability, working on a rotating roster.
Primary Duties and Responsibilities
* Deliver a high standard of customer service for all passengers and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times.
* Carry out customer service duties and other duties commensurate with the passenger service for customers.
* Ensure that passengers are directed to the correct queue and specific areas in the Airport.
* Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required.
* To report any incidents immediately and maintain awareness and obligations involved in reporting incidents.
* Ensure all procedures are carried out within the regulations as set out by the requirements of Adelaide Airport.
* Build strong working relationships with all Adelaide airport and dnata Airport Services team members.
* Promote and maintain a positive company image (including grooming, behaviours and service).
* Lead and participate as a team member to ensure work and company requirements are communicated accurate and in good time.
* Follow direction during shift to ensure passengers are moving to security screening in a timely manner to ensure they arrive at their flight in time.
* Comply with dnata Standard Operating Procedures and Policies.
Essential Criteria
* Commitment to dnata values and operating procedures.
* Adhere to all company safety, policy, procedures and processes.
* Desirable experience in customer service oriented role.
* Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service.
* Ability to handle pressured and stressful job situation successfully i.e. competing demands and priorities, including working any extra hours required.
* Ability to work within a team, sharing information and providing support to ensure there is a coordinated approach to the customer requirements.
* Ability to effectively communicate with people from a variety of different backgrounds; and has the ability to deal with confidential and sensitive situations.
* Be a proactive self-starter, able to successfully manage multiple issues and effectively resolving them.
* Ability to work unsupervised at times and in a changing and fast paced team environment.
Employment is conditional upon satisfactory security clearance (ASIC) and a pre‐employment medical/Drug & Alcohol test.
dnata Airport Services Pty. Limited is an equal employment opportunity employer.
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