* We are currently hiring for multiple opportunities across the Sigma Healthcare & Chemist Warehouse group!
* With a mixture of 12 Month Fixed Term & Permanent Full Time Opportunities – there is a place for everyone!
* Shortlisted candidates will be invited to take part in a Group Interview held at our Preston Support Office, designed to help you shine individually, collaborate as a team and get to know our business in greater detail. The sessions will run within the next fortnight (Week Commencing 20 April 2026) and confirmed dates and times will be communicated directly with successful applicants!
About the Role
This is a fantastic chance to join a trusted leader in the healthcare industry and build a rewarding career in a highly customer‐centric environment! Reporting into our Sigma Customer Service Team Lead's, you will play a key role in delivering exceptional service to our pharmacy partners. You will be the first point of contact for customer enquiries, providing timely, accurate and professional support while building strong relationships with both internal and external stakeholders.
Your day‐to‐day responsibilities will include handling customer enquiries with a focus on one‐call resolution, maintaining accurate records using our CRM system (Genesys), and escalating issues appropriately in line with company policy. You will collaborate closely with internal teams such as Logistics, Sales, Marketing, Promotions, Retail, Pricing & IT to ensure seamless customer outcomes and promote end‐to‐end customer solutions.
This role suits someone who enjoys working in a fast‐paced environment, takes pride in delivering great customer experiences, and is motivated by problem‐solving and continuous improvement. We are also seeking candidates who can demonstrate flexibility across all rostered shifts within our Contact Centre, which operates between 8:00am and 9:00pm, with rosters published one month in advance for both employment types.
About the Team
You will be joining our Sigma Contact Centre - a supportive, collaborative and high‐performing team that is passionate about helping customers succeed. The team is customer‐focused, outcomes‐driven and committed to delivering a second‐to‐none customer journey. You'll be supported with training, coaching and development to help you succeed in your role and grow your career at Sigma.
About You
To be successful in this role, you will bring a strong customer‐first mindset along with:
* Previous experience in customer service - ideally contact centre, however if you have a passion for retail or pharmacy, we'd love to hear from you too!
* The ability to work effectively in a fast‐paced environment
* Strong communication and relationship‐building skills
* Confidence using CRM systems, telephony and contact centre technologies
What's in it for you?
When you join Sigma Healthcare, you join an Australian success story with over 100 years of proud history. In addition to a meaningful role, we offer:
* A competitive salary package
* Ongoing training, development and career progression opportunities
* A supportive, inclusive and highly skilled team environment
* Access to employee benefits, health & wellbeing programs and an EAP
* Staff discounts across our brands
* Shuttle bus services and free parking
What's next?
If this sounds like the right opportunity for you, we'd love to hear from you. Click "Apply" to submit your application, including submitting your most up‐to‐date resume. Shortlisted candidates will be contacted directly with next steps and details regarding the group interview!
About Sigma Healthcare
Sigma Healthcare is proudly powering pharmacy across Australia. We support the nation's largest pharmacy network, working with trusted brands including Chemist Warehouse, Amcal and Discount Drug Stores.
Through our industry‐leading wholesale and distribution business, we deliver medicines to any pharmacy, anywhere in Australia. With Chemist Warehouse now operating in multiple countries outside Australia, Sigma Healthcare continues to grow - creating exciting opportunities for our people along the way.
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