Job Description
Reporting to the General Manager, your responsibilities will include:
* Lead, inspire, and develop the housekeeping team including recruitment, training, and performance management
* Oversee daily operations, including scheduling, task allocation, and workplace planning
* Ensure all guest rooms, public areas, and back‐of‐house spaces meet the highest standards of cleanliness and presentation
* Conduct regular inspections and audits to ensure brand standards are consistently achieved
* Manage inventory, ordering, and control of linen, cleaning, supplies and equipment
* Monitor guest feedback and drive continuous improvement initiatives
* Collaborate closely with Front Office and Engineering to ensure seamless guest experiences
* Ensure compliance with health, safety, and chemical handling standards
* Manage departmental budgets, control costs, and drive operational efficiencies
* Champion sustainability practices within the Housekeeping function
Qualifications
* Proven leadership/management experience within Housekeeping or a similar environment (minimum 2 years preferred)
* Demonstrated success leading teams in a fast‐paced, high‐volume environment
* Strong financial and commercial acumen, with experience managing budgets and labour costs
* A confident and professional leader with the ability to inspire and engage teams
* Exceptional communication skills, with a passion for coaching and developing others
* Calm under pressure, solutions‐focused, and guest‐centric in your approach
* Excellent attention to detail with the ability to see through the guest's eyes
* Strong organisational and time management skills
Benefits
* ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
* Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
* Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
* "Learn Your Way" with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
* Be part of a dynamic hotel environment with a supportive and fun team
* Recognition of service anniversaries and Accor Tenure Milestones
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