HR IT & NON IT Recruitment & HR Executive & Interview Coordinator
About Organization:
Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centers and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS' journey as we strive to achieve long-term net zero emissions by 2030.
Must Have Technical/Functional Skills
* ADMS S3 Core
* Direct experience installing, maintaining or supporting e-terra DMS products including DMS, DNAF, OMS and Storm Assist.
* Experience in modelling of SCADA/ADMS database in e-terra Source and Substation Editor.
* Understanding of Habitat database and structure, HDB command line tools.
* Expertise in DNAF applications i.e. Load Flow Analysis, Bus Load Analysis, FLISR & CA etc.
* Overall understanding of Habitat environment and Habitat database structure.
* Understanding of integration approaches with ADMS system and IT technologies.
* Experience in modelling various electrical devices in e-terra Source and DNOM database modelling tools.
AEMS Platform
* Direct experience installing, maintaining or supporting e-terra EMS products including eterra platform, eterra Habitat.
* Experience in modelling SCADA and Network display, Power Maps etc. in Display Builder.
* Expertise in installing, analyzing and troubleshooting e-terra Habitat, e-terra SCADA and e-terra Platform application suites.
* Overall understanding of Habitat environment and Habitat database structure.
* Understanding of integration approaches with SCADA/EMS system.
* Experience in installation and configuration of Front End Processor and ICCP.
* Generic Technical Requirements:
* Working knowledge of Windows and Linux platforms for troubleshooting, command execution and log collection.
* Working knowledge of any structured query language (SQL, Oracle etc.) for report generation.
* Able to troubleshoot issues using a variety of tools.
* Able to collect application and system logs effectively and provide to SME's for further troubleshooting/resolution.
* Able to diagnose and solve intermediate to advanced issues using a variety of troubleshooting methods
* Knowledge of both Transmission and Distribution electrical grids.
* Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies to isolating and resolving reported issues in these areas.
* Familiarity with remote monitoring and diagnostics solutions and concepts
* Experience working customer service platforms like Service Now or Jira is preferred.
* The Customer Support Engineer will be responsible for meeting business objectives by developing practical and
* innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE e-terra products
* Responsible for addressing customer issues and concerns with ADMS S3 (e-terra DMS) or AEMS Platform (e-terra EMS)
* Generic Managerial Skills, If any
* Ensure customers' success by fostering a balanced relationship that benefits both and the customer with the goal of producing the highest level of
* customer support and satisfaction. In this role, you will:
* Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
* Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control,
* compliance protocols. Ensure solution does solve the customer's issue.
* Mentors staff in troubleshooting and analysis methods
* Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
* Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
* Analyze and troubleshoot issues involving all aspects of customer solutions, including but not limited to user interface, network and communication connectivity
* and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
* Own and manage personal caseload and perform case follow-up.
* Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate necessary information to correct issues.
* Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls.
* Ability to travel to customer sites.
Key Words to search in Resume
SCADA/EMS/ADMS/OMS, ADMS S3, e-terra DMS, e-terra EMS, e-terra Habitat, OMS, Switch Order, FLISR, VVO, DNAF, Contingency Analysis
Top Reasons to Join Our Team at TCS Australia
Attractive compensation & rewards
We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.
Global exposure with local impact
At TCS, you'll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.
Empowering leadership & supportive environment
Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.
We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.
Inclusive, collaborative culture
Diversity, inclusion, and respect are central to who we are. At TCS Australia, you'll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.
Continuous learning & cutting-edge innovation
We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You'll be part of an environment that constantly challenges and expands your capabilities.
A Great Fit for the TCS Culture
We're looking for people who are:
* Passionate about technology and transformation
* Driven by curiosity, innovation, and continuous learning
* Excited to work in a collaborative, purpose-driven environment
* Motivated by delivering real impact for clients, communities, and society
Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape
how we work and how we grow together.
The TCS Community in Australia and Beyond
* Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
* Local presence: A trusted partner to Australia's leading enterprises across financial services, government, retail, healthcare, telecom, and more.
* Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
* Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.
We don't just imagine a better future — we help build it.
About TCS
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world's largest organizations to help them transform their businesses, operating models, and technology ecosystems.
Learn more at .
Equal Opportunity Employer
TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.
#J-18808-Ljbffr