Overview
Join to apply for the Learning Services Specialist (Indigenous Targeted) role at UNSW.
Applications close: Monday 6th October 2025 at 8pm.
Responsibilities
- Deliver high-quality services to students, staff, and stakeholders through both face-to-face and digital channels.
- Be the first point of contact for students and external clients visiting the libraries, providing accurate and timely referrals to other units within the Library or University.
- Collaborate with a team of Library Learning Specialists and staff from other Library and University units to provide a high level of service.
- Work on a roster 5 days a week on campus, from 9am to 6pm, with occasional weekend and evening shifts; no work from home is available.
Qualifications
- A completed TAFE Library and Information Services qualification (we will also consider candidates who are in the process of completing it).
- Demonstrated experience providing high-quality, consistent, and effective client services.
- Robust interpersonal and professional skills, including the ability to engage positively and maturely with clients.
- An understanding of and commitment to UNSW’s aims, objectives, and values in action.
How to Apply
Please submit your CV and a Cover Letter addressing the three following points:
- Using your resume as a guide, describe your background and experience in the provision of high-quality, consistent and effective client services.
- Tell us about your experience in liaising and communicating with clients effectively through written and oral communication skills.
- Library Learning Services works across three locations via chat, phones and face-to-face service points. This role requires knowledge of Library and University services and the ability to make accurate referrals. Please discuss how your skills and experience would make you successful in this environment.
Location, Remuneration and Conditions
- Full Time (35-hour week) Fixed Term Contract until May 2026.
- Remuneration: Level 4 from $81,335 (+ 17% superannuation and leave loading).
- Location: UNSW Kensington and UNSW Paddington Library.
This role is open to everyone; we strongly encourage Aboriginal and/or Torres Strait Islander applicants to apply.
Indigenous Engagement
UNSW isn’t like other places you’ve worked. It is home to many leading Aboriginal and Torres Strait Islander scholars who do vital work for their communities and the nation. UNSW is passionate about creating a vibrant, inclusive environment where Indigenous staff can shine. Our Indigenous Employee Network meets monthly to cultivate community and connection. We also hold regular yarning circles. We understand the importance of cultural and ceremonial responsibilities, offering 10 days of cultural leave to honour these commitments.
Contacts
For questions about the role, contact: Jessica Deane, Team Leader at. For information about Indigenous employment support, contact Nat Chenhall, Manager, Indigenous Employment,. For recruitment process questions or accommodations, contact Chloe Gane at .
Perth, Western Australia, Australia – this position is located in New South Wales, not Perth.
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📌 Learning Services Specialist (Indigenous Targeted)
🏢 UNSW
📍 Western Australia