David Jones exists to inspire Like No Other.
As we continue to deliver on our ambitious transformation agenda aligned with our Vision 2025++ strategy, we are committed to creating inspired careers so our people can Thrive.
As the Sales & Service Manager, you will be empowered to demonstrate customer obsession and passion for retail by creating an in-store experience Like No Other.
You will successfully deliver a customer-centric environment to maximize sales and service results.
The successful candidate will be a dedicated people leader, expected to lead by example and coach the team to provide expert knowledge and seamless solutions.
They will demonstrate the ability to establish and maintain excellent stakeholder relationships, engaging with people across the business.
Responsibilities
Lead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
Coach and mentor the team to provide expert knowledge and seamless solutions.
Be visibly present on the selling floor, leading by example and inspiring the team to create warm connections.
Work collaboratively with the store teams and build strong relationships with stakeholders.
Identify opportunities for improvement while being commercially aware.
Collaborate with VM and Logistics teams to ensure stock is floor-ready within relevant timeframes.
Gather feedback opportunities for the Merchandise team.
Maintain stock loss awareness by working with sell and support teams to implement proactive measures.
Demonstrate strong coaching skills, leading teams and empowering others to achieve results.
Show passion for retail and a desire to provide excellent customer service.
Maintain a solutions-focused mindset, providing innovative and effective customer solutions.
Proven ability to motivate and lead teams, creating an in-store experience Like No Other.
Possess relevant merchandising and selling skills, with key product awareness.
Exhibit strong communication skills—written, listening, and spoken.
Be flexible and adaptable to a fast-paced and evolving environment.
Why work for us?
A competitive remuneration package, including an annual bonus incentive.
Generous employee discounts across David Jones brands.
An additional day of leave for your birthday.
A supportive, flexible, and engaging environment supporting personal and professional development.
Opportunities to participate in community partnerships through our CSR program.
Be part of a company committed to sustainable practices.
Ongoing training and development to pursue individual ambitions.
About Us
Since 1838, David Jones has been a pioneer in fashion and lifestyle innovation in Australia.
We have revolutionized shopping experiences and created a social hub that has inspired and created lasting memories.
Our vision to inspire Like No Other continues to drive us to be the destination that inspires with experiences and services Like No Other.
Our cultural pillars—Customer Obsession, Care, Belonging, Empowerment, and Innovation—inspire our people to deliver on our vision.
We are committed to diversity and inclusion and encourage applicants with support or access requirements to advise us during the application process.
We are a 2025 Circle Back Initiative Employer, committed to responding to every applicant.
Advertised : 11 Apr 2025 AUS Eastern Standard Time
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