Job Opportunity
We are seeking a sales and service professional to provide exceptional support to customers via face-to-face interaction and inbound & outbound calls.
About the Role
This role involves delivering customer-obsessed service, providing timely information on everyday banking enquiries, and educating customers on digital platforms for personal banking.
Responsibilities
* Deliver high-quality customer experiences that drive satisfaction and first-call resolution.
* Provide timely and accurate information on everyday banking enquiries and account openings.
* Support and educate customers on digital platforms for personal banking, empowering them to self-serve.
* Build trust with customers by listening actively and asking relevant questions.
* Contribute to a team culture focused on people, customer, risk, and performance.
Requirements
* Proven ability to deliver high-quality customer experiences.
* Comfortable using digital customer service platforms to assist customers in real-time.
* Ability to navigate and troubleshoot common digital banking applications and mobile services.
* Understanding of digital verification and ID validation systems used in customer onboarding.
* Proficiency in digital payment technologies, such as mobile wallets and online payments.