Customer transformation lead

Job Description:


Senior Principal Customer Success Manager



We are seeking an experienced Senior Principal Customer Success Manager to join our team. This role requires a strategic thinker who can accelerate product adoption, deliver verifiable business outcomes, and delight our most strategic customers.

Responsibilities:

* Strategic Customer Management - working with a select group of global customers

* Executive Engagement: Build trusted relationships with C-suite and senior executives to position the company as a strategic partner in their digital transformation journeys

* Outcome-Driven Success: Accelerate product adoption and deliver measurable value realization and expansion across global teams

* Complex Program Leadership: Guide customers through complex implementation and transformation initiatives involving multiple partners and stakeholders

* Risk Mitigation: Proactively identify risks, escalate issues, drive mitigation strategies in partnership with account teams


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