Investigations Manager General Insurance | Customer & Operations | Australia Wide
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
About the role
* Assist in the development of industry leading investigation practices that will be seen as best practice by our customers, the company and the investigations industry.
* Ensure that expectations of service level agreements as per NIU Guidelines and Business Plan KPIs/SLAs are met.
* Ensure the provision of professional service and advice delivered as per Guidelines & SLAs listed in Business Plans.
* Ensure adherence to all relevant legislation and investigation guidelines.
* Develop and mentor a team, ensuring that tasks, accountabilities and development opportunities are apportioned equitably, creating a focused, capable and engaged team.
About You
* Tertiary qualifications in a relevant discipline, or equivalent experience.
* Significant experience in a people leadership role in a complex, matrixed general insurance organisation.
* Significant experience in conducting investigations with a focus on incidents related to property, fraud and arson.
* Excellent knowledge of home, motor commercial, marine and, if applicable, CTP products, combined with the claims process.
* Excellent knowledge and understanding of the investigations industry and legal frameworks.
* Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
* Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
* Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
* Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
* Excellent verbal and written communication skills.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.