Our ideal candidate is a highly skilled Technical Operations Specialist, proficient in advanced system administration and infrastructure management. They will be responsible for delivering exceptional technical support, ensuring seamless project handovers, and driving process improvements.
* Advanced System Administration: Provide expert-level support for intricate infrastructure issues across servers, networking, security, and cloud services (Microsoft 365, Azure, AWS).
* Tier 2/3 Escalation Handling: Ensure timely resolution of tickets escalated from Level 2 or junior team members, adhering to ITIL best practices and SLAs.
* Proactive System Monitoring: Utilize RMM tools to monitor client infrastructure, identify potential issues, and prevent downtime before it impacts clients.
* Documentation Custodian: Maintain precise and up-to-date technical documentation for troubleshooting guides, client infrastructure configurations, and service workflows.
* Process Improvement Contributor: Proactively identify opportunities to enhance service delivery processes and team efficiency, contributing to continual improvements.
Key skills required for this role include:
* Expertise in Windows Server, Linux, and Cloud-based platforms.
* Proficiency in scripting languages such as PowerShell and Bash.
* Familiarity with ITIL best practices and ServiceNow platform.
* Strong problem-solving and analytical skills.
* Excellent communication and teamwork abilities.
As a valued member of our team, you will enjoy:
* Opportunities for growth and professional development.
* A dynamic and supportive work environment.
* Competitive compensation package.
* Benefits including comprehensive health insurance and retirement plan.
We are an equal opportunity employer committed to diversity and inclusion. If you are a motivated and detail-oriented individual looking to take your career to the next level, please submit your application today!