With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we're leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.
Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.
Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.
* Career development and growth opportunities
* Generous leave entitlements, including 4x wellbeing days per year. That's almost an additional week off in addition to your annual leave!
* Training and working with a supportive and fun team
* Thrive as part of a strong team in an exceptional work environment
* Employer referral program
* Reward & Recognition Services
* Employee Deals
* Health & Wellbeing and Reward Program
* Exclusive access to Sonder mental wellbeing app
* Excellent company benefits and discounts on offer
* Discounted health insurance, annual vaccinations and skin checks
* The opportunity to make a meaningful impact in the lives of our residents
The Role
Set on beautifully landscaped gardens, Classic Residences in Brighton East provides exquisite surrounds and exceptional facilities in a place where community spirit thrives.
An exciting opportunity has become available for a customer-focused and experienced Village Administrator to join the team on a permanent fulltime basis.
Your role will involve providing customer service to our residents and visitors, supporting the general operation of the village as well as providing direct support to the Village Manager. In addition to this, your tasks will include assisting on reception, managing maintenance requests and invoice management.
Reporting to the Business Servies & Assistant Village Manager, you'll work closely with the Village Manager and the team, supporting them across a range of administrative and operational tasks including:
* Handling a high volume of daily maintenance requests and follow up on outstanding issues
* Ensuring communication is maintained between departments
* Managing the Keyton App content and assisting users
* Providing professional, courteous customer service to residents, visitors, and contractors
* Managing reception duties and responding to incoming enquiries
* Supporting the Village Manager with administrative tasks and day‐to‐day operations
* Maintaining accurate data records and assisting with invoicing
* Coordinating contractor inductions and supporting EHS compliance
* Conducting resident welfare checks and managing follow‐ups where required
* Preparing newsletters and community communications
* Assisting with the planning and coordination of community events and activities
* Confidently acting as the on‐site point of contact and overseeing daily village operations in the absence of the Village Manager
* Carrying out ad‐hoc operational or resident‐support duties as directed by the Village Manager
Shifts
* Monday: 9am to 5pm
* Tuesday: 9am to 5pm
* Wednesday: 9am to 5pm
* Thursday: 9am to 5pm
About You
For this role, you will have excellent diligence and organisational skills, coupled with the ability to work autonomously to complete tasks. Your strong customer service skills will allow you to effectively consult with our residents and visitors.
To be successful in your application, you will have the following;
* Administration and demonstrated customer service experience
* Demonstrated experience using Microsoft Office (Outlook, Word, Excel) and ability to pick up new systems
* Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
* Exceptional interpersonal skills with a bubbly, approachable personality that helps build trust and rapport with residents, families, and team members
* Be highly organised and able to prioritise competing tasks
* Willingness to learn and professionally develop
* A professional, initiative-taking and can-do attitude.
Ready to Join the Fun?
If you're passionate about fostering a vibrant, well-run, and caring community for independent seniors, we'd love to hear from you! Join our friendly team and be part of something truly meaningful.
Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Administrator opportunity and explain how your skills, qualifications and interests align with our requirements.
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November.
At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.
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