About us:
The Emergency Department is a dynamic workplace which treats both Adult and Paediatric populations. It is made up of 25 acute patient treatment areas, 3 resuscitation bays, triage, and Queensland Ambulance Service (QAS) assessment areas, and a Fast-Track area which treats less acute presentations. The department sees on average 140 patients per 24-hour period, managing a vast range of clinical presentations, and works with patients from culturally diverse backgrounds.
About the role:
The Emergency Department Administration Officer contributes to patient safety and patient flow by performing a skilled reception and customer service role to patients and visitors attending the Emergency Department.
1. Attend to presenting patients, family members, general public, police and ambulance by undertaking standard Emergency Department Administration duties, and/or directing to appropriate treatment or assistance where required.
2. Respond to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate and timely