Entry level banking opportunity for a customer service enthusiast
- Fast paced environment, providing a good mix of processing work & customer interaction
- Full time role at Bedford Park
**How will I help?**
The Customer Solutions Consultant role is fundamental in both supporting and executing the BT Insurance Teams customer experience. The position is primarily responsible for contacting customers, advisers and financial institutions by phone & written correspondence, to facilitate the accurate and timely completion of customer requests. You will resolve issues regarding incomplete, invalid or unclear transactions identified by our business partners.
The Customer Service Consultant will also be responsible for;
- The resolution of complex issues through exceptional problem-solving skills and alternative solution generation.
- Providing product expertise to internal and external customers, whilst maintaining a superior level of customer service.
- Maintain knowledge of legislative & business changes to determine impacts on our customer.
**What's in it for me?**
The backing and outstanding benefits of one of the most refreshing employers in Australia. For example, you'll be able to have access to some of the best banking, wealth and insurance advantages in the market and an entire suite of online learning and career planning tools so you can grow and build your career.
**What do I need?**
You'll need to have strong communication and interpersonal skills, with the ability to build relationships with customers and third-party suppliers. You'll also need sound problem-solving skills and be confident with MS Office.
Any previous experience in a high volume driven environment with the ability to work to deadlines will be highly advantageous. You will also need to be comfortable working from our Bedford Park office.
📌 Customer Solutions Consultant
🏢 Westpac Group
📍 Adelaide