Are you ready to be part of something truly innovative? At DXC we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer‐focused service team from the ground up. By joining us, you'll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.
Overview
As a Performance Management Specialist, you will work collaboratively and innovatively within the Performance Improvement Team to develop best‐practice claims management strategies to drive improved business performance. Your role will include assisting the scheme in meeting corporate objectives, maximising remuneration, and improving operational and quality measure results.
Responsibilities
* Assist in realising organisational goals by aligning processes and driving efficient results.
* Translate business plans into action plans and monitor and review the plans through to completion.
* Identify, analyse, and improve business processes to meet current goals and identify new ones aimed at improving profit and performance.
* Re‐engineer processes where appropriate to reduce cost and cycle time and improve the quality of production and service.
* Analyse scheme and DXC performance data to identify performance and remuneration objectives and areas for improvement and opportunity.
* Participate and contribute to the development of new initiatives, strategies, and processes to achieve gains in business performance, working with the Continuous Improvement Team.
* Assist the Senior Management Team with planning and strategic orientation.
* Provide direction to staff members regarding selected components and aspects of their work, as required.
* Provide training, coaching and mentoring to help employees reach their objectives and enable progression and potential.
Required Skills, Experience and Qualifications
* Understanding of Workers Compensation Legislation, regulations, and guidelines.
* Strong understanding of governing standards of practice.
* Strong understanding of agent remuneration drivers.
* Highly experienced in GWCC, CRM Salesforce, QLIK reporting and other scheme systems including Kofax, Payments Plus, etc.
* Excellent oral and written communication skills.
* Highly developed self‐management and organisational skills.
* Continuous improvement and initiative – including flexibility and ability to adapt to change.
* Effective consultation, negotiation and influencing skills.
* Innovation and the ability to think laterally.
* Strong analytical skills.
* Problem solving and decision making.
* Relationship building.
About DXC
DXC Technology (NYSE: DXC) helps global companies run their mission‐critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
Our Culture and Benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We foster a culture of inclusion, belonging and corporate citizenship, and offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees.
Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life. We celebrate our diversity and stand by the 'bring your whole‐self to work' philosophy. Our inclusive culture powers our results and our company grows only if our people grow.
Accommodation Policy
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. DXC also provides reasonable accommodation to support qualified individuals with physical and mental disabilities.
#J-18808-Ljbffr