Job Title:
Transformational Solutions Specialist
Job Description:
As a Transformational Solutions Specialist, you will play a crucial role in the design and delivery of platform-based solutions for clients across various industries. Your primary focus will be on Salesforce, where you will take ownership of configuration-based implementations, supported by Consulting Directors, Functional Consultants, Solution/Technical Architects, Developers, and Project Managers.
This role is ideal for a Salesforce certified administrator or early career specialist who is ready to step up and deliver amazing client outcomes.
Role and Responsibilities:
* Deliver end-to-end solutions encompassing planning, design, development, testing, training, and handover.
* Lead requirements gathering, documentation, configuration, testing, training, and deployment tasks across assigned solutions and projects.
* Contribute to business analysis and user requirement gathering, including interviews and workshop preparation, participation, and facilitation.
* Collaborate with the Project Manager on client communication, project risk management, and budget adherence.
* Create user stories, process maps, solution documentation, and other business modes to a high standard.
* Assist with data migration and integration tasks using established frameworks and guidance.
* Work proactively within delivery methodologies, asking for help when needed but owning your growth.
Qualifications and Skills:
* 1-3 years of Salesforce experience in a system administrator or consultant capacity.
* Salesforce Administrator certification (ADM201) required or actively being pursued.
* Experience with community-facing platforms (e.g., CRM, fundraising, case management, education management, or marketing tools) is desirable.
* Tertiary qualifications in information systems, business, or a related field are advantageous.
* Ideal prior experience with Salesforce Industry Clouds, Non-Profit Success Pack (NPSP), and/or Education Data Architecture (EDA).
* A strong understanding of Salesforce core objects, automation tools, and reporting features.
* Clear written and verbal communication skills, including documentation and presentation.
* Analytical and detail-oriented approach to understanding business processes and user needs.
* Ability to work independently on tasks while contributing to a collaborative team environment.
* Enthusiasm for learning new tools, domains, and delivery methods.
* Passion for using technology to improve real-world outcomes in purpose-driven sectors.