As a Customer Banking Specialist, you'll be the public face of our banking experience to customers. You'll have in-depth conversations with every customer about their overall banking needs, support them with enquiries and applications, and educate them on our technology and digital banking options.
Main Responsibilities
* Have in-depth conversations with customers to understand their financial needs
* Support customers with enquiries and applications for credit products
* Educate customers on our technology and digital banking options
* Problem solve and provide effective solutions to customers' queries
What We're Looking For
* Experience in delivering exceptional customer service, ideally in financial services or retail
* Excellent communication skills and ability to articulate financial terms clearly
* Ability to work in a busy and commercially driven environment
* Genuine interest in building a career with us
The role requires excellent interpersonal and problem-solving skills, with the ability to work independently and as part of a team. You'll also need to be proficient in using technology and digital banking platforms.
Benefits
* A competitive salary and benefits package
* Ongoing training and development opportunities
* A collaborative and dynamic work environment