Overview
To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. At Crowne Plaza Adelaide our goal is to make business travel work. We look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Every day is different, but you'll mostly be:
Responsibilities
* Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave
* Make the check-in and check-out process swift and seamless
* Take, manage, and receive payments for guest bookings
* Flex your knowledge of room categories, rates, packages and promotions to demonstrate value
* Ensure the daily checklist and reporting is accurate to support the overnight team
* Anticipate guests' needs, record and act on preferences, and handle messages, requests, questions and concerns
* Acknowledge IHG One Rewards members and returning guests, in person or on the phone
* Act as a capable concierge with knowledge of local events and personal experiences
* Assist guests with luggage and transport requirements; assist with parking while practicing safe driving techniques
* Adhere to IHG policy on Trade Practices Act, Gifts and Bribery and Data Privacy; follow hotel credit policy
* Identify and report hazards, evaluate risks, and help design hazard control measures
* Keep guest areas neat and tidy
Qualifications
* Ideally 1 year of Front Office or Guest Services experience
* Proficiency with Opera Property Management System (PMS) is highly regarded
* Qualifications in Hotel Management and/or Hospitality related field preferred
* Strong literacy and tech-savviness; good reading, writing, basic maths and computer skills
* Articulate, warm, welcoming and easy to talk to
* Fluent in local language; additional languages are a plus
* Strong problem-solving skills
* Presentable with good grooming and hygiene standards
* Physical ability to be on your feet, bend, kneel, and lift up to 23 kg with equipment support
* Team player who can handle a fast-paced environment and multiple tasks
* Flexible to work a 24/7 rotating roster including nights, weekends and public holidays
* Current open Australian driver's licence with a clear driving record
* You must meet the legal requirements to work in Australia
What you can expect from us
Let's #GoFurtherTogether and experience a place where you can be yourself, share ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You'll be rewarded with a range of benefits that support your IHG career journey, including:
* Freshly laundered uniform
* Proactive paid wellbeing days
* Paid birthday leave
* Enhanced parental leave
* Discounts across IHG Hotels & Resorts for accommodation and F&B
* Access to discounts platform for brands and retailers
Most importantly, your career journey will be supported through lifelong development programs and transfer of leave entitlements as you grow with IHG.
Join Crowne Plaza as part of one of the world's largest premium hotel brands. With more than 420 hotels globally, Crowne Plaza is a trusted partner for business and leisure. Our branded service style, Dare to Connect, is designed for connection and personal initiative to create memorable guest experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit? You'll never know unless you apply. Start your journey with us today.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Hospitality
Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x
Get notified about new Guest Service Representative jobs in Adelaide, South Australia, Australia .
Adelaide, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 3 weeks ago
Adelaide, South Australia, Australia 2 days ago
Adelaide, South Australia, Australia 4 days ago
Adelaide, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 2 weeks ago
Glenelg North, South Australia, Australia 3 months ago
Adelaide, South Australia, Australia 2 months ago
Mile End, South Australia, Australia 2 weeks ago
Adelaide, South Australia, Australia 2 weeks ago
Adelaide, South Australia, Australia 1 month ago
Modbury North, South Australia, Australia
Modbury North, South Australia, Australia
#J-18808-Ljbffr