Customer Experience Leader
Drive a customer-focused culture, creating a seamless experience with every interaction.
* Embody the brand's fun nature and create a welcoming environment for all.
* Engage and empower the team through ongoing training, mentoring, and collaboration.
Key Responsibilities:
* Convert customer interactions to sales by demonstrating product knowledge.
* Work with state leadership to build an effective store.
* Motivate the team to meet sales targets and business key performance indicators.
* Drive operational excellence, manage rosters, and prepare back-of-house administration.
About the Role
We are seeking a Store Manager who has a unique ability to engage kids and teens by creating memorable shopping experiences. You will thrive in a dynamic environment where your product knowledge and commercial acumen can truly shine.
This is a Fixed Term Contract of 12 months.
Benefits
* Up to 40% off the Allkinds product range.
* Generous discounts across all Brandbank Group brands.
* Monthly & seasonal bonus potential.
* Career Development - We're here to support your career goals.
* Clear career pathway towards future leadership opportunities.
* Opportunity to work for a uniquely Australian Retail Group with a global vision.
* Employee Referral Program – be rewarded for referring great new people to our team.
* Health and Wellness initiatives with access to Employee Assistance Program.
Requirements
* Minimum 2 years experience working as a successful retail Store Manager.
* Demonstrated commercial acumen with an ability to exceed sales, wages, and shrinkage KPIs.
* A natural leader connected to the learning and development of an engaged team.
* The ability to retain technical product and ingredient knowledge and demonstrate passion for the Allkinds No Gross Stuff approach.
* A larger-than-life personality to confidently connect to the needs of the customer.
* The ability to analyze and organize stock to maximize sales on the shop floor.